FAQs

Shipping

We use expedited shipping through Canada Post and it unusually takes 1-3 days to ship. If we are shipping across the country it may take up to 5-7 days. 

*Rural or remote addresses may require an additional 1-2 business days for delivery.

We ship coast to coast across Canada, as well as to the US

Subscriptions

The best feeling is getting a surprise in the mail! For every coffee lover, there’s no better feeling than getting your favorite coffee delivered straight to your doorstep.

All coffee subscriptions let you choose your coffees, the number of shipments and when you receive them. Charges for all subscriptions are submitted as your order is placed. Your first order will be shipped within 2 business day of your signup date. The start date of your subscription identifies when your first order is fulfilled.

How to set up a subscription?

1. Select coffee, grind and number of bags

2. Select frequency

3. After you checkout check your email to manage your subscription 

*Cancel subscription anytime 

Freshness Guaranteed. All subscriptions are freshly roasted on demand. This means your coffee is shipped within a few days of it being roasted. This allows for you or your guest to enjoy fresh roasted coffee delivered right to their door! 

We roast and ship orders between Monday and Friday.

You can make changes to your subscription, payment information or delivery address by creating/logging in to your account. For further amendments or questions regarding your subscription or if you'd like to have a start date, please contact: info@roadcoffeeco.com

Enjoy the best coffee subscription in Canada!

Road Miles - Loyalty points

Earn more Road Miles! for different actions, and turn those Road Miles! into awesome rewards!

Earn Road Miles through purchases, engaging with us on social media, birthdays and more. Redeem miles for products, merchandise or free shipping! Pur loyalty rewards pram allows you to capture more value with each purchase and connection with Road Coffee Inc.


Why we are different from other coffee roasters

Each time you choose Road Coffee, you are making a direct impact with coffee farmers. At Road Coffee we bring you coffee from a farmer’s hand to your cup, and invest it back in their land. Through our BeyondFair program and micro-loans, we are shifting the coffee industry and helping move coffee farmers out of poverty into independence and freedom! Learn more about our BeyondFair program or about our origin story, we’d love for you to join the journey with us in impacting the lives of coffee farmers!

Coffee & Quality Control

All of our coffees are high quality speciality grade, meticulously chosen through our sourcing model. Coffee is graded on a 100 point scale, 60-80 pt is commercial, 80-100 is specialty coffee -which is according to the Specialty Coffee Association (SCA). At Road Coffee our coffee is all 84pt and higher, allowing us to bring you some of the best coffee available!

Choosing a Coffee

Each coffee has a different taste profile based on the region, farm, altitude, and process as well as the roasting style. We base our coffees on a Light to Dark scale to help you identify which coffee you might like best! 

On each label there is a compass on a 1-10 Scale. Our lighter coffees typically have brighter, citrus forward or fruity notes, where our medium and darker coffees typically are full bodied, chocolatey, rich notes. Coffee tasting is subjective and we are happy to help you choose a roast that might be your new favorite! We also offer our Adventure Box that allows you to sample some of our top sellers and choose your favorite coffee.

Whole Bean & Ground Coffee Orders

You have the choice to order either WHOLE BEANS or Pre-GROUND coffee online. For the best results, we recommend whole beans and grinding fresh for each brew method or espresso. 

Our ground coffee option is a universal medium grind suitable for Auto Drip, French Press, Pourover and Aeropress brew methods. For further guidance on grind settings visit our Brew Guides.

How to store my coffee after purchasing it

If you are buying whole beans or pre-ground from Road Coffee, there is no reason to remove the beans or grounds from their original package. Our packaging is UV protected and reseals after opening to ensure freshness from light and stale air.

Payment methods

We make payment easy, safe and secure through our online store. Our payment methods include Paypal, Google Pay, Apply Pay, Visa and Mastercard.

Online Gift Cards

Online Gift Certificates can be redeemed online only. We understand this may be an inconvenience for our supporters and we apologize in advance. When a gift certificate is purchased you are immediately sent a digital gift certificate with a code that can be redeemed in the checkout process through the online store.

Refund Policy

We have many unique flavors, and realize that branching out and buying a full sized bag might be quite a leap! With this in mind, we’ve created our Adventure Box, where you can try different flavors and find the ones you love! 

With that in mind, we do not offer returns or exchanges on coffee products, since all coffee is roasted to order and flavors are subjective.Unworn apparel & unused gear may be returned or exchanged within 30 days of purchase. 

If you’re unsure about what to purchase, or have any questions or concerns about your order, please reach out to us via email at info@roadcoffeeco.com and we will be happy to assist you! 

Disclaimer: 

To be eligible for a return, gear & apparel items must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Terms and Service

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

 

Copyright

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Typographical Errors

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Term; Termination

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Notice

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Use Of Site

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Participation Disclaimer

www.roadcoffeeco.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.roadcoffeeco.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.roadcoffeeco.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.roadcoffeecocom in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless www.roadcoffeeco.com, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, www.roadcoffeeco.com may link to sites operated by third parties. However, even if the third party is affiliated with www.roadcoffeeco.com, www.roadcoffeeco.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.roadcoffeeco.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.reunioncoffeeroasters.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).