FAQ

Can I return my coffee?

Due to the perishable nature of roasted coffee and tea, we’re unable to accept returns, exchanges, or refunds on these items. Thank you for your understanding! See details.

What is the difference between Comfort and Adventure coffee?

Comfort coffees are smooth, classic, and rich with low acidity – perfect for those who enjoy a familiar, balanced cup.

Adventure coffees, on the other hand, can be , fruity, and more acidic, offering a thrilling, dynamic flavor experience.

Each of our coffees is carefully roasted to highlight its unique flavors and aromas, so whether you’re sticking with your favorites or exploring something new, there’s always a perfect cup waiting for you!

What is there is a mistake with my order?

Noticed a mistake in your order? Let us know, we’re here to help! Email us at orders@roadcoffeeco.com within 14 days of receiving your order, and our team will work to make it right.

How can I start a wholesale partnership with Road Coffee?

We’d love to partner with you! Whether you’re serving up exceptional coffee at your café or bringing café quality coffee to your workplace, we’re here to support you every step of the way.

Contact us at [Wholesale](insert link), where you’ll find a form ready to be filled out. Let’s work together to make great coffee experiences happen!

Can I include a message card with my gift order?

Of course! Adding a personal touch to your gift is easy. At checkout, simply include your message in the notes section.

Our team will carefully print or handwrite your note and tuck it into the package, making your gift even more meaningful.

Where can I find my online gift card number?

Your Online Gift Card number can be found in the email you received when your gift card was issued. If you've misplaced it, don't worry! Just email us at orders@roadcoffeeco.com, and our team will be happy to assist you.

When does Road Coffee deliver locally?

We deliver locally twice a week, on Tuesdays and Fridays. If a statutory holiday falls on a Friday, deliveries will shift to Tuesday and Thursday that week. Our team works hard to ensure you always have your coffee when you need it!

Can't find what you're looking for?

We’re here for you! If you can’t find what you’re looking for, send us an email and let us know how we can assist. Be sure to include your order number (if you have one), and our Customer Service team will get back to you as soon as possible.

Reach out to us at info@roadcoffeeco.com we’re happy to help!